Welcome to Electropoint Kenya! By using our website or purchasing from us, you agree to abide by the terms and conditions outlined below. Please read them carefully to understand your rights and obligations.

1. General Terms

  • These terms and conditions govern all transactions made through our website, retail store, or any affiliated channels.
  • By accessing or using our services, you acknowledge that you have read, understood, and agreed to these terms.
  • Electropoint Kenya reserves the right to update or modify these terms at any time without prior notice. The most current version will always be available on our website.

2. Product Information and Availability

  • We strive to ensure that all product descriptions, prices, and availability are accurate and up to date. However, errors may occur.
  • In case of errors or inaccuracies, Electropoint Kenya reserves the right to cancel or refuse orders, even if payment has been made. A full refund will be issued in such cases.
  • Product availability is subject to stock levels. We cannot guarantee that all products listed on our site will be in stock at the time of purchase.

3. Pricing and Payment

  • All prices are listed in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise.
  • Payments can be made through approved methods such as mobile money, credit/debit cards, or bank transfers.
  • Electropoint Kenya reserves the right to change prices without notice. However, prices at the time of purchase will apply.

4. Order Process

  • Orders must be placed through our official channels, including our website or retail outlets.
  • Once an order is placed, you will receive an order confirmation via email or SMS.
  • Orders are considered complete only after payment has been verified and the product has been dispatched.

5. Delivery and Shipping

  • We offer delivery services across Kenya. Delivery timelines vary depending on your location and availability of products.
  • Shipping costs will be communicated during the checkout process and are the responsibility of the customer.
  • Customers must provide accurate delivery information. Electropoint Kenya is not liable for delays or losses due to incorrect delivery details.

6. Warranties

  • Products sold by Electropoint Kenya are covered by the manufacturer’s warranty where applicable.
  • Warranty terms and conditions vary by product and manufacturer. Customers are advised to review warranty details included with their purchase.
  • Warranty claims are subject to approval by the manufacturer or authorized service center.

7. Limitation of Liability

  • Electropoint Kenya will not be held responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.
  • Our liability is limited to the value of the product purchased.

8. Intellectual Property

  • All content on our website, including text, images, logos, and graphics, is the property of Electropoint Kenya and is protected by copyright laws.
  • Unauthorized use or reproduction of our content is strictly prohibited.

9. Governing Law

  • These terms and conditions are governed by the laws of Kenya.
  • Any disputes arising from these terms will be resolved through Kenyan courts.

10. Contact Information

For inquiries or further clarification about our terms and conditions, please contact us:

Thank you for choosing Electropoint Kenya. We value your business and are committed to delivering quality products and services.